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Privacy Policy

Effective Date: October 11th, 2025
Last Updated: October 11th, 2025 

 

 

1. Introduction

 

Synteo LLC ("Synteo," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

 

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.

 

Synteo LLC is a Pennsylvania limited liability company with its principal place of business at 3487 Hillcroft Road, Huntington Valley, PA 19006.

 

 

2. Information We Collect

We collect several types of information from and about users of our website:

 

2.1 Personal Information You Provide

When you interact with our website, you may voluntarily provide us with personal information, including:

  • Name: Your first and last name

  • Email Address: For communication and responding to inquiries

  • Phone Number: For contact purposes and discovery call scheduling

  • Uploaded Documents: Contracts or other files you upload through our demo feature (processed temporarily and deleted after use)

  • Form Submissions: Any information you provide through contact forms, demo requests, or inquiry submissions

  • Discovery Call Information: Details you provide when booking a discovery call through our scheduling system

 

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through our website platform (Wix) and may include:

  • IP Address: Your device's Internet Protocol address

  • Browser Type: Information about the browser you use to access our website

  • Device Information: Type of device, operating system, and device identifiers

  • Usage Data: Pages visited, time spent on pages, links clicked, and other website usage patterns

  • Referral Source: The website or link that directed you to our site

  • Cookies and Similar Technologies: Small data files stored on your device (see Section 4)

 

This information is collected through Wix's built-in analytics and may be used to improve website functionality and user experience.

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3. How We Use Your Information

We use the information we collect for the following purposes:

 

3.1 To Provide and Improve Our Services

  • Respond to your inquiries, questions, and requests

  • Process demo requests and analyze uploaded documents

  • Schedule and manage discovery calls

  • Provide customer support

  • Improve our website functionality and user experience

  • Develop new features and services

 

3.2 To Communicate With You

  • Send you information about our services

  • Send marketing emails and promotional communications (you may opt-out at any time)

  • Provide updates about our company

  • Respond to your comments and questions

 

3.3 To Analyze and Optimize

  • Understand how users interact with our website

  • Analyze website traffic and usage patterns

  • Improve website design and navigation

  • Test new features and functionality

 

3.4 To Comply With Legal Obligations

  • Comply with applicable laws and regulations

  • Respond to legal requests and prevent fraud

  • Protect our rights and property

 

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies provided by Wix. Cookies are small data files stored on your device that help us improve your experience.

 

4.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality

  • Analytics Cookies: Help us understand how visitors use our website

  • Functional Cookies: Remember your preferences and settings

 

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies

  • Block third-party cookies

  • Block all cookies

 

Note that blocking cookies may affect your ability to use certain features of our website.

 

 

5. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

 

5.1 Service Providers

We share information with third-party service providers who help us operate our website and deliver our services, including:

  • Wix: Website hosting and platform services

  • Cal.com: Discovery call scheduling and calendar management

  • Outlook/Microsoft 365: Email communication services

  • GoHighLevel: Customer relationship management (CRM) and marketing automation

  • Tally: Form submissions and data collection

  • Other Service Providers: Additional tools and services necessary to deliver our services to you

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

 

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or legal processes

  • Government or regulatory requests

  • Protection of our rights, property, or safety

  • Prevention of fraud or illegal activity

 

5.3 Business Transfers

If Synteo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

 

 

6. Demo Document Processing

 

6.1 Temporary Processing

When you upload documents through our demo feature:

  • Documents are processed temporarily for demonstration purposes only

  • We analyze the document to generate sample deliverables

  • Documents are NOT permanently stored on our servers

  • Uploaded content is automatically deleted after processing

 

6.2 Do Not Upload Confidential Information

Our demo feature is for demonstration purposes only. Do NOT upload:

  • Confidential or privileged legal documents

  • Documents containing sensitive client information

  • Documents subject to attorney-client privilege

  • Personal health information or other protected data

 

If you upload such documents, you do so at your own risk.

 

 

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure hosting infrastructure (Wix enterprise-grade security)

  • Encryption of data in transit (SSL/TLS)

  • Limited access to personal information by authorized personnel only

  • Regular security assessments and updates

 

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

 

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

8.1 Retention Periods

  • Contact Information: Retained while you are an active prospect or client, or until you request deletion

  • Demo Documents: Deleted immediately after processing (not retained)

  • Email Communications: Retained in accordance with our business records retention policies

  • Website Analytics Data: Retained in accordance with Wix's data retention policies

 

 

9. Your Privacy Rights

You have certain rights regarding your personal information:

 

9.1 Access and Data Portability You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

 

9.2 Correction You have the right to request correction of inaccurate or incomplete personal information.

 

9.3 Deletion You have the right to request deletion of your personal information, subject to certain exceptions such as:

  • Completing transactions you requested

  • Complying with legal obligations

  • Exercising or defending legal claims

 

Important Note: We cannot delete emails that have already been sent, as these are part of our business records and communication history.

 

9.4 Opt-Out of Marketing You have the right to opt-out of receiving marketing emails from us at any time by:

  • Clicking the "unsubscribe" link in any marketing email

  • Contacting us directly at the email address provided below

 

9.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

 

Email: adam.drapkin@synteo.io
Subject: Privacy Rights Request

 

We will respond to your request within a reasonable timeframe.

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10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

 

 

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

 

12. International Data Transfers

Our website is operated in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our service providers operate.

 

 

13. California Privacy Rights

While we do not specifically target California residents, if you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). For more information about your rights or to submit a request, please contact us.

 

 

14. European Privacy Rights

While we do not specifically target EU residents, if you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR). For more information, please contact us.

 

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on our website

  • Updating the "Last Updated" date at the top of this policy

 

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

 

 

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

 

Synteo LLC

Email: adam.drapkin@synteo.io
Website: Synteo.io

 

 

17. Acknowledgment

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

© 2025 Synteo LLC. All rights reserved.

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